IDEAS home Printed from https://ideas.repec.org/a/ids/ijicbm/v11y2015i4p405-421.html
   My bibliography  Save this article

Developing and validating critical success factors of TQM implementation in MSMEs of Punjab in India

Author

Listed:
  • Vishal Kumar Manhas
  • Parmarth Gupta
  • Himanshu Gupta

Abstract

Manufacturing organisations are facing challenges due to growing competition to sustain themselves. Enhancing their quality and also quality of the products is absolutely essential to sustain growth. From an extensive review of the literature in the field of total quality management (TQM), eight critical success factors (top management commitment, customer focus, process management, continuous improvement, supplier quality management, employee participation, training, teamwork) and four outcome factors (customer satisfaction, employee satisfaction, internal quality result, external quality results) of TQM implementation were identified. A questionnaire survey instrument was developed, reliability and validity of the questionnaire were tested. Data from 118 micro small and medium enterprises (MSMEs) related to manufacturing sector was analysed using structural equation modelling. Structure equation modelling was used to examine hypothesis. It was concluded finally that the many critical success factors of TQM are significantly related with outcome factors of TQM. Researchers will be able to use this instrument for developing quality management theory. Industrial practitioners will be able to use this instrument to evaluate their TQM implementation.

Suggested Citation

  • Vishal Kumar Manhas & Parmarth Gupta & Himanshu Gupta, 2015. "Developing and validating critical success factors of TQM implementation in MSMEs of Punjab in India," International Journal of Indian Culture and Business Management, Inderscience Enterprises Ltd, vol. 11(4), pages 405-421.
    • Handle: RePEc:ids:ijicbm:v:11:y:2015:i:4:p:405-421
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=72423
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Gupta, Himanshu & Barua, Mukesh Kumar, 2016. "Identifying enablers of technological innovation for Indian MSMEs using best–worst multi criteria decision making method," Technological Forecasting and Social Change, Elsevier, vol. 107(C), pages 69-79.
    2. Song Xu & Reena Nupur & Devika Kannan & Rashi Sharma & Pallavi Sharma & Sushil Kumar & P. C. Jha & Chunguang Bai, 2023. "An integrated fuzzy MCDM approach for manufacturing process improvement in MSMEs," Annals of Operations Research, Springer, vol. 322(2), pages 1037-1073, March.
    3. Shubham Gupta & Pradeep Khanna & Umang Soni, 2023. "Analyzing the interaction of critical success factor for TQM implementation- A grey-DEMATEL approach," Operations Management Research, Springer, vol. 16(3), pages 1619-1640, September.
    4. Noor Shakir Mahmood & Ahmed Ali Ajmi & Shamsul Bin Sarip & Hazilah Mad Kaidi & Khairur Rijal Jamaludin & Hayati Habibah Abdul Talib, 2022. "Modeling the Sustainable Integration of Quality and Energy Management in Power Plants," Sustainability, MDPI, vol. 14(4), pages 1-19, February.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijicbm:v:11:y:2015:i:4:p:405-421. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=235 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.